Privacy Policy

Cable (“Cable”, “we”, “us”, or “our”) provides a delivery and errand platform connecting senders, receivers, and riders across Nigeria. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (together, the “Services”).

We process personal data in accordance with the Nigeria Data Protection Act 2023 (“NDPA”) and the Nigeria Data Protection Regulation (“NDPR”). By using our Services, you agree to the collection and use of information as described in this Policy.

We collect the following categories of information:

• Account information: name, phone number, email address, and password when you register.
• Delivery information: pickup and drop-off addresses, receiver details, item descriptions, and delivery notes you or your receiver provide, including through receiver links.
• Location data: real-time or approximate location of senders, receivers, and riders while a delivery is in progress, to enable live tracking.
• Payment information: transaction details processed through our licensed payment partners. We do not store full card or bank account numbers on our own servers.
• Device and usage data: IP address, device type, operating system, app version, and interaction data collected automatically when you use the Services.
• Communications: messages, calls, and support requests exchanged through the platform between senders, receivers, and riders.

• To create and manage your account.
• To match senders with riders, coordinate deliveries and errands, and provide live tracking.
• To process payments and prevent fraud.
• To communicate with you about deliveries, account activity, and customer support.
• To improve, secure, and personalize the Services, including through analytics.
• To comply with legal obligations and enforce our Terms.

Where the NDPA/NDPR applies, we process your personal data on the basis of: your consent, the necessity of processing to perform a delivery you have requested, our legitimate interests in operating and securing the Services, and compliance with applicable legal obligations.

We share personal data only as necessary to operate the Services:

• With riders, senders, and receivers involved in a specific delivery, limited to what is needed to complete it.
• With payment processors and identity verification providers acting on our behalf.
• With service providers who support our infrastructure (hosting, analytics, customer support tooling), under contractual confidentiality obligations.
• With regulators or law enforcement where required by Nigerian law or a valid legal process.

We do not sell your personal data.

We retain personal data for as long as your account is active and for a reasonable period afterward to comply with legal, tax, accounting, and dispute-resolution requirements. Delivery and location history are retained only as long as necessary for support, safety, and fraud-prevention purposes.

Subject to the NDPA/NDPR, you have the right to access, correct, delete, or restrict processing of your personal data, to object to certain processing, and to request a copy of your data in a portable format. To exercise these rights, contact us using the details below.

We implement technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our Services are not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or website prior to taking effect. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at support@usecable.app or write to us at our registered address in Lagos, Nigeria.